Terms of service
Thank you for visiting our website. By browsing Funsquare Pty Ltd's website and social media platforms, you agree to be bound by the following terms and conditions.
1. Warranty & Peace of Mind
We want you to feel confident in your Funsquare purchase. Once your 30-day trial period ends, your warranty coverage begins based on the product type:
- Play Couches, Crash Pads & Cloud Pods: Covered by an Extended 3-Year Warranty for total peace of mind.
- All Other Products: Covered by a standard 1-Year Warranty.
Important Note on Foam: Foam products may naturally soften by up to 10% of their original firmness over time. This is a normal characteristic of the material and is not covered under warranty.
What is not covered? Regardless of the product type, our warranty does not cover:
- Change of mind
- Damage arising from abnormal use, abuse, or general wear and tear
- Odours, or soiled/stained fabric or foam
How to Make a Claim: To assess warranty issues, please email clear photos of the issue to hello@funsquare.com.au. We will provide instructions if further photos or details are required. Claims cannot be processed until the necessary photos and details have been submitted. Once your claim is accepted, we will replace or repair the affected fabric and/or foam.
Damaged on Arrival: If your order arrives damaged, please email us as soon as possible at hello@funsquare.com.au with your order number and a photo of the item's condition. We address these on a case-by-case basis and are committed to working towards a satisfactory solution.
2. Refund Policy & 30-Day Trial
Australian Orders
For orders within Australia, we accept returns or exchanges for up to 30 days after delivery.
- Condition: Items must be returned in their original packaging. This policy does not cover accidental damage or staining of the fabric or foam.
- Refunds: We will refund the full order amount minus the shipping costs for the return. Refunds will be processed to the original payment method once the items are received by us.
- Exchanges: Any exchanges are subject to the availability of replacement colours and may be subject to additional shipping costs.
- Eligibility: The 30-day trial period applies only to your first order.
How to Return: If you would like to start a returns process, email us at hello@funsquare.com.au. We will send you a shipping label and instructions on how to return your order. Items sent without first commencing the returns process may not be accepted.
International Orders
Unfortunately, we cannot offer the 30-day happiness guarantee for customers outside of Australia at this time.
3. Safety, Liability & Medical Disclaimer
Professional Advice Disclaimer: Nothing on this website or any of Funsquare Pty Ltd's social media platforms is intended to replace professional health advice. By using this website or our social media platforms, you agree to take full responsibility for your own health and safety and that of those who use our products.
Assumption of Risk: When acting on any content produced by Funsquare Pty Ltd, you understand the risk associated with using this type of information and the risk associated with following instructions from related products. You agree not to hold Funsquare Pty Ltd, its agents, and/or representatives responsible for injuries or damages resulting from use without proper supervision. Funsquare Pty Ltd is not liable for injuries caused by misuse of products nor for malfunction or faulty equipment.
Medical Disclaimer: Nothing on this website is intended to represent health advice. The site may offer health, fitness, and other such information, but such information is designed for educational and informational purposes only. The information contained on the site does not and is not intended to convey medical advice. Funsquare Pty Ltd is not responsible for any actions or inaction on a user's part based on the information presented on the site.
4. Privacy Policy
We respect your privacy and will never share your information except as set out in our Privacy Policy.
- Tracking: This site employs software that tracks information about your browsing habits.
- Data Storage: Information you enter into forms (contact, order, etc.) is stored securely and can be viewed by our staff to fulfil your requests or orders.
- Payments: Sensitive details such as credit card numbers are encrypted. We cannot view your credit card details.
- Testimonials: If you send us feedback, we may use your wording in a testimonial, but you will never be identified without explicit permission.
You can read the full version of our Privacy Policy here.
5. Intellectual Property
Ownership of Content: All content on our website is owned by us or our content suppliers. We claim all property rights, including intellectual property rights, for this content and you are not permitted to infringe upon those rights.
You agree not to copy content from our website without our permission. Any requests to use our content should be submitted to us by email at hello@funsquare.com.au.
Copyright Infringement: If you believe that your intellectual property rights have been infringed upon by our website content, please notify us at hello@funsquare.com.au. Please describe in detail the alleged infringement, including the factual and legal basis for your claim of ownership.
Trademarks: Funsquare Pty Ltd's logos, page headers, custom graphics, button icons, trademarks, service marks, and logos appearing on this site are the property of Funsquare Pty Ltd. You are not authorised to display or use these marks in any manner without our express prior written consent.
6. Site Usage & General Terms
Minors: Funsquare Pty Ltd does not market our products or services to minors. If you are a minor, please do not provide us or other website visitors with any personal information.
Advertising and Links: You may create hyperlinks directly to the home page of this site with our prior written consent, provided that the link accurately describes the content and does not imply endorsement. Funsquare Pty Ltd is not responsible for the content or practices of third-party websites that may be linked to this site.
Site Submissions: By submitting information to Funsquare Pty Ltd (e.g., testimonials or purchase data), you are authorising us to utilise this information for the purpose for which it was submitted.
Modification: Funsquare Pty Ltd reserves the right to modify or amend these Terms of Use without notice at any time. The latest Terms of Use will be posted on this page, and you should review them prior to using the site. Continued use of the site signifies your acceptance of such modifications.
7. Contact Us
Any questions, comments, or issues with this website should be addressed to hello@funsquare.com.au.