Frequently Asked Questions
Product Details
What's in the Box?
Each Standard Funsquare Play Couch will include 1x Thick Base, 1x Thin Base and 2x Trapezium Pillows. Additional addons such as the Half Trapezium, Cylinders, Play Steps, Play Pit, Folding Slope and Folding Circle are available to purchase separately.
For our customised play couch, crash pad or other items, we pack every order to suit and have a variety of box sizes for shipping. Just look out for the bright yellow Funsquare boxes which will arrive in no time!
Can my kids carry the Funsquare Play Couch?
Funsquare Play Couches are designed for kids of all ages. Most toddlers will be able to lift the sets with ease and the thick base is supportive enough for adult size kids too!
Is there a weight Limit?
Not at all, Funsquare Play Couches are made from the highest quality foam and will bounce back even after a long days’ work of being jumped on. We’ve chosen foam densities which provide the perfect balance between support and oh-so-soft comfort.
Can I mix and match colours within a play couch set?
Absolutely! We offer the ability to customise your Funsquare, just head over to this page and click on the 'Customise me' button. If you'd like to further tailor your order, please contact us via the website chat or e-mail us at hello@funsquare.com.au and we'd be happy to help.
Where are Funsquare Play Couches made?
Funsquare play couches are manufactured locally right here in Melbourne, with high quality Australian foam and premium thick microsuede fabric manufactured overseas.
We are meticulous with our fabric production, right down to the length of the hair fibers to make it as luxurious as possible. We have the dye colour mixed to our personal colour pallette and the fabric dyed and treated with a special stain and spill resistant treatment.
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Why is Australian Made Important for Play Couches?
Whilst supporting Australian Made products = Supporting Australian Jobs, there are a few other reasons why Australian Made is so important for Play Couches!
Peace of mind
Our foam is made using Australian Standards and is Certified GECA (Good Environmental Choice Australia) and AFRDI (Australasian Furnishing and Development Institute). Especially when it comes to kids, you can never be too safe.
Our foam is also widely used across Australia, it’s used in Hospitals, ICU, Aged Care, Home Care and baby cots & mattresses and much more…
Quality
We are absolutely certain of our quality, in fact we Guarantee it with our 30 day happiness guarantee, we're certain you'll love your Funsquare as much as we do!
What is Funsquare foam made from?
Our foam is made from 100% Polyurethane and manufactured locally in Australia using the highest quality production methods. Our foam is infused with an environmentally friendly solution during the manufacturing process to provide persistent antibacterial odour protection as well as mould and mildew resistance.
Our Foam is GECA Certified! The GECA label is only awarded to products that have the highest environmental credentials and represent the leading environmentally preferable options in the marketplace.
We take safety very seriously; our foam and fabric is independently certified to be free of harmful substances. Our foam and fabric is low VOC (virtually no VOC emissions) and formaldehyde heavy metal free.
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Why have you used microsuede for Funsquare play couches?
Our commercial grade premium lush microsuede is an exceptional fabric composed of millions of fine 100% pure polyester fibers. Microsuede is soft to the touch, wear resistant, water resistant, easy to care for and pet friendly!
Are our play couches safe?
Absolutely! We take safety very seriously at Funsquare, our fabric is OEKO-TEX Standard 100 certified to be free of harmful substances and our foam is GECA certified. Our foam and fabric is low VOC (virtually no VOC emissions) and free from formaldehyde and heavy metals.
Our premium thick microsuede fabric covers are soft and durable and we have chosen to manufacture our play couches with child friendly zippers, which are designed to be hidden to minimise any chance of injury to children. Our play couches do not contain any flame retardant chemicals.
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Shipping and Orders
When will my Funsquare order arrive?
Orders are dispatched with 3 business days. Most orders will arrive within 2 - 5 business days from dispatch depending on your location, WA and NT usually take around 5 - 7 business days. Look out for delivery updates for additional info on your order and we will do our best to get your order to you as quickly as possible.
International Orders are shipped via Air Express and usually take between 1 - 5 business days to arrive from dispatch.
How will my Funsquare Play Couch, Crash Pad or Cloud Mat Arrive?
Each Funsquare Play couch is made to order and compressed into a reusable vacuum sealed bag right before we dispatch from our Melbourne warehouse and placed into boxes measuring 77x77x27cm. We’ve carefully chosen high quality polyurethane foam for your Funsquare Play Couch to ensure it bounces back as quickly as possible!
Your Crash Pad is compressed right before dispatch for transport, once it arrives just remove the packaging, pop on the cover and it'll fully expand within a few hours. Feel free to jump on it straight away!
The Cloud Mat comes rolled up for transport, just remove the outer packaging! If you'd like to speed up the foam boucing back, a damp cloth and iron will do the trick in no time. Also look out for the care instructions included with your Cloud Mat!
Why do you compress your Funsquare Couches?
We want everyone to be able to enjoy our play couches and have tried to keep shipping costs down as much as possible - compressing our play sofas helps us to achieve this and also minimises waste!
How long can I keep my Funsquare Couch in the Box?
The Funsquare Play Couch can be kept in the box for 4 - 8 weeks with no adverse effects, it will just take a bit longer to fully bounce back.
If you need to keep your Funsquare tucked away for longer periods for a special occasion, we suggest opening the re-usable vacuum bag and store it away. When you need it, reseal, vacuum and put it back in the box for that special occasion!
Don't forget, we're always happy to delay your delivery so it arrives just before your special event. Just let us know in the cart notes or e-mail us at Hello@funsquare.com.au after you have placed your order.
How long will it take my Funsquare Play Couch to Bounce back after it arrives?
Your Funsquare Play Couch will bounce back to its full size within minutes of it being removed from the vacuum bag. Kids can even start playing on the couch straight away - if anything, based on our experience the more it’s used the more it will help to get the foam back into shape!
How big is the Funsquare box?
The box size for the Funsquare Play Couch and larger addons is 77x77x27cm.
The box size for our Pillow Sets is 65x40x16cm.
The box size for our Cloud Mat and Crash Pad is 34x30x56cm
What are your shipping options?
We provide free shipping Australia Wide for orders $249 and over and use the best courier available to ensure your package arrives as quickly and safely as possible.
International shipping is done via Air Express, the fastest shipping option possible.
For any additional postage enquiries, please contact us via e-mail at hello@funsquare.com.au
How can I claim through NDIS?
If you are eligible for NDIS, we can provide an invoice to assist with the claim process. If you'd like to request and invoice, please fill out our contact form here or alternatively you can e-mail us at Hello@funsquare.com.au and provide the below information:
- Participant Name and Number:
- Address:
- Phone Number:
- E-mail Address:
- Funsquare product choice and colour:
Refunds and Returns
Do you accept refunds and returns?
Yes, we have a 30 day happiness guarantee period for Australian Orders for you to try out and make sure it is everything you wanted and more.
Why do you have a 30 day Happiness Guarantee for your product?
We all know that colour and material can sometimes be hard to work out on the internet – if for whatever reason you don’t love the product then we’d be happy to process your refund or exchange. However, we love our product (we may be biased) and are confident that you will too!
Unsure about what colour to choose for your Play Couch? We offer colour swatches, just head over to this page
Is there a product guarantee?
Our Funsquare Play Couches are designed to last and come with a one-year warranty.
I just received my product and there is an issue, what can I do?
Bummer! No worries, the Funsquare team take the quality of our product very seriously and are here to help. If there is anything you believe is faulty with the product you received, please contact us at hello@funsquare.com.au within 48 hours of receiving the product and we’ll work with you to resolve the issue.
Can I cancel my order?
Although we will be 😥 - yes, you can cancel your order prior to shipping and we will offer a full refund. Depending on your bank it may take up to 5 days for the credit to be sent to your account.
For all Lay Buy orders, please refer our lay buy information section.
Care Instructions
How can I wash and maintain my Funsquare Play Couch?
To wash your Play Couch covers we recommend washing them inside out and zipped up in cold water by itself and to hang dry for best results. For further details, please refer to the washing instructions on the fabric tag.
To clean the foam, unzip the microsuede cover and spot clean only with a damp cloth and mild detergent. Allow the foam to completely dry before enclosing within the microsuede cover.
Is the Funsquare Play Couch spill resistant?
We all know that accidents happen and so we have applied a water-resistant treatment to our Funsquare Play Couches to help clean up any mess. Most spills will linger on the surface before getting absorbed, using a paper towel to blot up liquids will quickly solve the problem. If a spill does soak through, simple laundering in accordance with the care instructions should do the trick.
Does the Funsquare Play Couch attract pet hairs?
Common fabrics are woven in loops which means they can get caught and marked by pet claws. Microsuede doesn’t have any loops due to its construction and pet scratches generally don’t leave a mark. Don’t worry about stray pet hairs getting stuck on your Couches - a simple wipe with a damp sponge will remove these in a jiffy!
What's in the Box?
Each Standard Funsquare Play Couch will include 1x Thick Base, 1x Thin Base and 2x Trapezium Pillows. Additional addons such as the Half Trapezium, Cylinders, Play Steps, Play Pit, Folding Slope and Folding Circle are available to purchase separately.
For our customised play couch, crash pad or other items, we pack every order to suit and have a variety of box sizes for shipping. Just look out for the bright yellow Funsquare boxes which will arrive in no time!
Can my kids carry the Funsquare Play Couch?
Funsquare Play Couches are designed for kids of all ages. Most toddlers will be able to lift the sets with ease and the thick base is supportive enough for adult size kids too!
Is there a weight Limit?
Not at all, Funsquare Play Couches are made from the highest quality foam and will bounce back even after a long days’ work of being jumped on. We’ve chosen foam densities which provide the perfect balance between support and oh-so-soft comfort.
Can I mix and match colours within a play couch set?
Absolutely! We offer the ability to customise your Funsquare, just head over to this page and click on the 'Customise me' button. If you'd like to further tailor your order, please contact us via the website chat or e-mail us at hello@funsquare.com.au and we'd be happy to help.
Where are Funsquare Play Couches made?
Funsquare play couches are manufactured locally right here in Melbourne, with high quality Australian foam and premium thick microsuede fabric manufactured overseas.
We are meticulous with our fabric production, right down to the length of the hair fibers to make it as luxurious as possible. We have the dye colour mixed to our personal colour pallette and the fabric dyed and treated with a special stain and spill resistant treatment.
Why is Australian Made Important for Play Couches?
Whilst supporting Australian Made products = Supporting Australian Jobs, there are a few other reasons why Australian Made is so important for Play Couches!
Peace of mind
Our foam is made using Australian Standards and is Certified GECA (Good Environmental Choice Australia) and AFRDI (Australasian Furnishing and Development Institute). Especially when it comes to kids, you can never be too safe.
Our foam is also widely used across Australia, it’s used in Hospitals, ICU, Aged Care, Home Care and baby cots & mattresses and much more…
Quality
We are absolutely certain of our quality, in fact we Guarantee it with our 30 day happiness guarantee, we're certain you'll love your Funsquare as much as we do!
What is Funsquare foam made from?
Our foam is made from 100% Polyurethane and manufactured locally in Australia using the highest quality production methods. Our foam is infused with an environmentally friendly solution during the manufacturing process to provide persistent antibacterial odour protection as well as mould and mildew resistance.
Our Foam is GECA Certified! The GECA label is only awarded to products that have the highest environmental credentials and represent the leading environmentally preferable options in the marketplace.
We take safety very seriously; our foam and fabric is independently certified to be free of harmful substances. Our foam and fabric is low VOC (virtually no VOC emissions) and formaldehyde heavy metal free.
Why have you used microsuede for Funsquare play couches?
Our commercial grade premium lush microsuede is an exceptional fabric composed of millions of fine 100% pure polyester fibers. Microsuede is soft to the touch, wear resistant, water resistant, easy to care for and pet friendly!
Are our play couches safe?
Absolutely! We take safety very seriously at Funsquare, our fabric is OEKO-TEX Standard 100 certified to be free of harmful substances and our foam is GECA certified. Our foam and fabric is low VOC (virtually no VOC emissions) and free from formaldehyde and heavy metals.
Our premium thick microsuede fabric covers are soft and durable and we have chosen to manufacture our play couches with child friendly zippers, which are designed to be hidden to minimise any chance of injury to children. Our play couches do not contain any flame retardant chemicals.
When will my Funsquare order arrive?
Orders are dispatched with 3 business days. Most orders will arrive within 2 - 5 business days from dispatch depending on your location, WA and NT usually take around 5 - 7 business days. Look out for delivery updates for additional info on your order and we will do our best to get your order to you as quickly as possible.
International Orders are shipped via Air Express and usually take between 1 - 5 business days to arrive from dispatch.
How will my Funsquare Play Couch, Crash Pad or Cloud Mat Arrive?
Each Funsquare Play couch is made to order and compressed into a reusable vacuum sealed bag right before we dispatch from our Melbourne warehouse and placed into boxes measuring 77x77x27cm. We’ve carefully chosen high quality polyurethane foam for your Funsquare Play Couch to ensure it bounces back as quickly as possible!
Your Crash Pad is compressed right before dispatch for transport, once it arrives just remove the packaging, pop on the cover and it'll fully expand within a few hours. Feel free to jump on it straight away!
The Cloud Mat comes rolled up for transport, just remove the outer packaging! If you'd like to speed up the foam boucing back, a damp cloth and iron will do the trick in no time. Also look out for the care instructions included with your Cloud Mat!
Why do you compress your Funsquare Couches?
We want everyone to be able to enjoy our play couches and have tried to keep shipping costs down as much as possible - compressing our play sofas helps us to achieve this and also minimises waste!
How long can I keep my Funsquare Couch in the Box?
The Funsquare Play Couch can be kept in the box for 4 - 8 weeks with no adverse effects, it will just take a bit longer to fully bounce back.
If you need to keep your Funsquare tucked away for longer periods for a special occasion, we suggest opening the re-usable vacuum bag and store it away. When you need it, reseal, vacuum and put it back in the box for that special occasion!
Don't forget, we're always happy to delay your delivery so it arrives just before your special event. Just let us know in the cart notes or e-mail us at Hello@funsquare.com.au after you have placed your order.
How long will it take my Funsquare Play Couch to Bounce back after it arrives?
Your Funsquare Play Couch will bounce back to its full size within minutes of it being removed from the vacuum bag. Kids can even start playing on the couch straight away - if anything, based on our experience the more it’s used the more it will help to get the foam back into shape!
How big is the Funsquare box?
The box size for the Funsquare Play Couch and larger addons is 77x77x27cm.
The box size for our Pillow Sets is 65x40x16cm.
The box size for our Cloud Mat and Crash Pad is 34x30x56cm
What are your shipping options?
We provide free shipping Australia Wide for orders $249 and over and use the best courier available to ensure your package arrives as quickly and safely as possible.
International shipping is done via Air Express, the fastest shipping option possible.
For any additional postage enquiries, please contact us via e-mail at hello@funsquare.com.au
How can I claim through NDIS?
If you are eligible for NDIS, we can provide an invoice to assist with the claim process. If you'd like to request and invoice, please fill out our contact form here or alternatively you can e-mail us at Hello@funsquare.com.au and provide the below information:
- Participant Name and Number:
- Address:
- Phone Number:
- E-mail Address:
- Funsquare product choice and colour:
Refunds and Returns
Do you accept refunds and returns?
Yes, we have a 30 day happiness guarantee period for Australian Orders for you to try out and make sure it is everything you wanted and more.
Why do you have a 30 day Happiness Guarantee for your product?
We all know that colour and material can sometimes be hard to work out on the internet – if for whatever reason you don’t love the product then we’d be happy to process your refund or exchange. However, we love our product (we may be biased) and are confident that you will too!
Unsure about what colour to choose for your Play Couch? We offer colour swatches, just head over to this page
Is there a product guarantee?
Our Funsquare Play Couches are designed to last and come with a one-year warranty.
I just received my product and there is an issue, what can I do?
Bummer! No worries, the Funsquare team take the quality of our product very seriously and are here to help. If there is anything you believe is faulty with the product you received, please contact us at hello@funsquare.com.au within 48 hours of receiving the product and we’ll work with you to resolve the issue.
Can I cancel my order?
Although we will be 😥 - yes, you can cancel your order prior to shipping and we will offer a full refund. Depending on your bank it may take up to 5 days for the credit to be sent to your account.
For all Lay Buy orders, please refer our lay buy information section.
Care Instructions
How can I wash and maintain my Funsquare Play Couch?
To wash your Play Couch covers we recommend washing them inside out and zipped up in cold water by itself and to hang dry for best results. For further details, please refer to the washing instructions on the fabric tag.
To clean the foam, unzip the microsuede cover and spot clean only with a damp cloth and mild detergent. Allow the foam to completely dry before enclosing within the microsuede cover.
Is the Funsquare Play Couch spill resistant?
We all know that accidents happen and so we have applied a water-resistant treatment to our Funsquare Play Couches to help clean up any mess. Most spills will linger on the surface before getting absorbed, using a paper towel to blot up liquids will quickly solve the problem. If a spill does soak through, simple laundering in accordance with the care instructions should do the trick.
Does the Funsquare Play Couch attract pet hairs?
Common fabrics are woven in loops which means they can get caught and marked by pet claws. Microsuede doesn’t have any loops due to its construction and pet scratches generally don’t leave a mark. Don’t worry about stray pet hairs getting stuck on your Couches - a simple wipe with a damp sponge will remove these in a jiffy!
Do you accept refunds and returns?
Yes, we have a 30 day happiness guarantee period for Australian Orders for you to try out and make sure it is everything you wanted and more.
Why do you have a 30 day Happiness Guarantee for your product?
We all know that colour and material can sometimes be hard to work out on the internet – if for whatever reason you don’t love the product then we’d be happy to process your refund or exchange. However, we love our product (we may be biased) and are confident that you will too!
Unsure about what colour to choose for your Play Couch? We offer colour swatches, just head over to this page
Is there a product guarantee?
Our Funsquare Play Couches are designed to last and come with a one-year warranty.
I just received my product and there is an issue, what can I do?
Bummer! No worries, the Funsquare team take the quality of our product very seriously and are here to help. If there is anything you believe is faulty with the product you received, please contact us at hello@funsquare.com.au within 48 hours of receiving the product and we’ll work with you to resolve the issue.
Can I cancel my order?
Although we will be 😥 - yes, you can cancel your order prior to shipping and we will offer a full refund. Depending on your bank it may take up to 5 days for the credit to be sent to your account.
For all Lay Buy orders, please refer our lay buy information section.
How can I wash and maintain my Funsquare Play Couch?
To wash your Play Couch covers we recommend washing them inside out and zipped up in cold water by itself and to hang dry for best results. For further details, please refer to the washing instructions on the fabric tag.
To clean the foam, unzip the microsuede cover and spot clean only with a damp cloth and mild detergent. Allow the foam to completely dry before enclosing within the microsuede cover.
Is the Funsquare Play Couch spill resistant?
We all know that accidents happen and so we have applied a water-resistant treatment to our Funsquare Play Couches to help clean up any mess. Most spills will linger on the surface before getting absorbed, using a paper towel to blot up liquids will quickly solve the problem. If a spill does soak through, simple laundering in accordance with the care instructions should do the trick.
Does the Funsquare Play Couch attract pet hairs?
Common fabrics are woven in loops which means they can get caught and marked by pet claws. Microsuede doesn’t have any loops due to its construction and pet scratches generally don’t leave a mark. Don’t worry about stray pet hairs getting stuck on your Couches - a simple wipe with a damp sponge will remove these in a jiffy!