Refund policy
30-Day Happiness Guarantee
Australian Orders
For orders within Australia, we accept returns or exchanges for up to 30 days after delivery, provided the item is returned in its original packaging. We will refund the full order amount minus the shipping costs for the return. This policy does not cover accidental damage or staining of the fabric or foam.
Any exchanges are subject to the availability of replacement colours and may be subject to additional shipping costs. Refunds will be processed to the original payment method once the items are received by us.
The 30-day trial period applies only to your first order. If you would like to start a returns process, email us at hello@funsquare.com.au and we will send you a shipping label and instructions on how to return your order. Items sent without first commencing the returns process may not be accepted.
International Orders
Unfortunately, we cannot offer the 30-day happiness guarantee for customers outside of Australia at this time.
Warranty & Peace of Mind
We want you to feel confident in your Funsquare purchase. Once your 30-day trial period ends, your warranty coverage begins based on the product type:
- Play Couches, Crash Pads & Cloud Pods: Covered by an Extended 3-Year Warranty for total peace of mind.
- All Other Products: Covered by a standard 1-Year Warranty.
Important Note on Foam: Foam products may naturally soften by up to 10% of their original firmness over time. This is a normal characteristic of the material and is not covered under warranty.
What is not covered? Regardless of the product type, our warranty does not cover:
- Change of mind
- Damage arising from abnormal use, abuse, or general wear and tear
- Odours, or soiled/stained fabric or foam
How to Make a Claim: To assess warranty issues, please email clear photos of the issue to hello@funsquare.com.au. We will provide instructions if further photos or details are required. Please note that claims cannot be processed until the necessary photos and details have been submitted. Once your claim is accepted, we will replace or repair the affected fabric and/or foam.
Damaged on Arrival: If your order arrives damaged, please email us as soon as possible at hello@funsquare.com.au with your order number and a photo of the item's condition. We address these on a case-by-case basis and are committed to working towards a satisfactory solution.